Refund and Return Policy
Last updated: July 25, 2026
We want you to feel confident when ordering from Nayla Beauty. If you need help with an order, contact us at payments@naylabeuty.com and include your order number.
Return Request Window
Please contact us within 14 calendar days after delivery to request a return review. Do not ship an item back until our support team provides return instructions and confirms eligibility.
Eligible Returns
To be eligible, an item must normally be unused, unopened, in its original condition and packaging, and accompanied by the order details. Eligibility may also depend on the product type, hygiene requirements, fulfillment partner rules, and applicable consumer law.
Hygiene and Non-Returnable Products
For health and hygiene reasons, opened or used cosmetics, skincare, haircare, and personal-care products cannot normally be returned unless they arrived damaged, defective, or incorrect. Final-sale items and gift cards are also non-returnable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Contact us as soon as possible after delivery. Please include your order number and clear photos of the product, packaging, and shipping label. We will review the issue with the fulfillment partner and provide the appropriate resolution.
Refunds
Approved refunds are returned to the original payment method. Your bank or card provider may require additional time to display the refund after it is issued.
Return Shipping
Return-shipping responsibility depends on the reason for the return and applicable law. If the item is confirmed damaged, defective, or incorrect, we will provide the appropriate instructions. Unauthorized returns may not be accepted.
Cancellations
Contact us immediately if you need to cancel an order. We will try to help before fulfillment begins, but cancellation may not be possible once an order has entered processing or shipment.
